Great team work with

Prompt, courteous and professional service!

Always a pleasant experience when I visit. The staff are very friendly and helpful in meeting my needs and answering my questions.

This dealership has been nothing but AMAZING GREAT CUSTOMER SERVICE!! They appreciate and CARE for their customer. Shout out to Service Manager Chris! He went above and beyond to make sure i was comfortable while my vehicle was in service for 3 months!! GREAT JOB TEAM FOR COMPLETING THE WORK AND GETTING MY TRUCK BACK TO ITS ORIGINAL STATE 🙌🏾💪🏾

Great customer service, they went above and beyond to make sure that I had a good experience.

Service was good. Waiting area needs to be upgraded especially considering the caliber of car Genesis is supposed to be.

Great dealership and excellent customer service. Everyone was very nice and helpful. Considering there are very few Genesis dealers in the area I don’t mind taking the extra few minutes to drive to this location. Anyone who has A Genesis should be going here! Great work!

Was treated kindly and service was done in a timely manor…Hoping you move to the new facility soon!!!! Please!!

Great customer service 👏🏾

I bought my G80 in late December and now have been in for my first oil change. This is the best dealership experience I have ever had. Smooth, easy, friendly, no-pressure. Everything has been done with excellence and a very fair price.

Working with Gilbert was a delightful experience. He was direct and efficient while maintaining an excellent standard of customer service. I had a clear idea of what I wanted before arriving, and he respected my time without attempting to steer me off course, all while providing valuable information. I would strongly recommend him.

I just purchased a 2025 genesis truck I love it they have the best customer service very helpful so nice and very respectful thank you davon was the best salesman I ever met

I Was Taken Back with The Service I Received at this location..They Are truly outstanding at what they do! Chris the Service Manager Went over and Above with Customer Service,This Location is Home for Me,Chris Showed What leadership Truly meant,He jumped in to Help his Team Wash car Etc,10 Stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ This Location is What they Call Team Work!

Had a great buying experience at Genesis of Downers Grove, highly recommend. Brian, Stephanie, and Davon were all great to work with, and while only a few days, we love our new GV80!

Purchase was easy, Gilber was great to work with. Love the car, but it's going to take some time to learn all the features.

Always great customer service at the Downers Grove location. The service director Christian J. Is amazing. Always upbeat & professional & there to meet any requests you may have.

Jake in service did a great job as did Anna in the car loaner department.

Brandon took care of us and had the best customer service i have ever experienced. i would recommend this dealership to everyone for service!

I have bought many cars over the years this by far was the easiest purchase fantastic staff. Davon went far above and beyond Stephanie was over the top accommodating.

appointment scheduled for 3:30 ,I got there at 4:05 and they still took my car for scheduled maintenance and was out within an hour ! I was super happy for that, especially for being so late.plus they have a coffee machine with coffee,expresso,hot chocolate,latte, vanilla/chocolate shots,hot water for tea,and water bottles too!

My Sales and Service experience has been prompt and professional. My purchasing experience was no stress. Servicing and scheduling was easy and prompt that came with status calls. I would buy from this dealership again, along with having my vehicle serviced. Thank you.

We had the best new car buying experience dealing with Matt Marroquin this past week . He and general manager were so easy to deal with and made our purchase of the GV80 flawless.

Castle service dept always treats us with great care. They work hard to make sure we are taken care of quickly and that our cars have the best care

Good salesman. I didn't feel pressured at all.

Terrific experience working with Belsie(sp?) and Gilber. It was, as they advertise, a “no-hassle” process. They listen and work with you. Absolutely would return here for next car!

The staff at Genesis of Downer's Grove are pleasant, accommodating, and customer-focused. Our salesman, Gilber, was particularly enjoyable to work with - pleasant and entertaining, but an expert on the features and advantages of Genesis vehicles. He walked us through the process of leasing and made the whole process easy and painless. I will definitely look for him when it's time to lease again.

From the initial viewing of the GV 70 to working with Davon in sales & Richard in finance, I was very pleased. Explanations regarding various options available, pricing, and warranties offered by Genesis helped influence my decision to purchase my vehicle. Great experience and customer service!

I was very pleased with the services I received along with a Complementary Car Wash. Thank you.

Our salesperson Stephanie was very knowledgeable about the GV70 I test drove as the technology can be overwhelming. The purchase was completed without any issues and she took the time to go over the car’s features in detail. Overall we were very pleased with the purchase experience and highly recommend this dealership.

Excellent service provided. The waiting area was very comfortable with coffee,tea and water. I will definitely make this my Genesis home.